Everything for your home, in one place.
Pay rent, report a repair, get move-in and move-out steps and find quick answers.
Resident portal
Pay rent and manage your account
Report a repair
Submit a work order
Move-in and move-out
Checklists for both
Available rentals
Looking to move or refer a friend
Emergency? Call 617-655-8995 any time. For fire, gas or a medical emergency, call 911 first.
Something needs fixing?
Tell us what's wrong and we'll take it from there. Know which route to use first.
Emergency: call us now
No heat in cold weather
Burst pipe or major leak
No power to the whole unit
Smell of gas (call 911 first)
Break-in or unsecured door
Call 617-655-8995Routine: submit a work order
Dripping faucet or slow drain
Appliance not working
Lights, outlets or smoke alarm battery
Door, window or lock repairs
Pests or minor damage
Submit a work order1
Submit
Tell us what is wrong and where.
2
We schedule
Our team or a vendor books a time with you.
3
Fixed and closed
We let you know once the work is done.
Send us the details
The more we know, the faster we can send the right person.
Say which room and what is happening
Include your address and unit number
Let us know if we may enter when you're out
Prefer to talk? Call 617-655-8995 or email support@shieldmanagers.com
Submit a work order
Our work order form opens in a new tab. Fill it in and our team will be in touch.
Open the work order formFor emergencies, call 617-655-8995 instead.
Pets and rent options
Two quick links that save a call to the office.
Have a pet?
Complete your pet profile with PetScreening so we can review it with your application or lease.
Go to PetScreeningFlexible rent with Flex
Learn how Flex works with your rent and whether it is right for you.
Learn about FlexMoving in and moving out
A short checklist for each, so nothing gets missed.
Before you move in
Sign your lease
Pay move-in funds and confirm your move-in date.
Set up utilities and renters insurance
Have them active from your first day.
Pick up your keys
Schedule a walkthrough with our team.
Complete the condition report
Note anything you find so it's on record.
Open the resident portal
Use it to pay rent and send work orders.
When you're moving out
Give written notice
Follow the notice period in your lease.
Book a move-out inspection
We'll walk the unit and flag anything to fix.
Clean and clear the unit
Remove belongings and take care of small repairs.
Return your keys
Hand over all keys and fobs at the final walkthrough.
Share a forwarding address
Your deposit is handled as the law and your lease require.
What residents say
Taken from our own resident surveys, 2025 and 2026.
4.9 / 5
Average rating for maintenance, from 10 surveys
10 of 10
Maintenance requests resolved on time
8 of 8
New residents who found staff friendly and respectful
★★★★★
Very happy with the prompt attention to my concern. The maintenance personnel were truly great!
Lori M.
Resident, North Adams
★★★★★
The request was processed very quickly and the problem was resolved in a timely fashion. I have always had excellent response to any request from your team.
Mary L.
Resident, Princeton
★★★★★
Probably one of the best setups I've dealt with signing this lease. Super easy setting up not just renters insurance but internet.
Kyle M.
Resident, Brookline NH
What you can expect from us
Support when you need it
24/7 help for emergencies and quick replies to everything else.
Well-kept homes and grounds
Clean, maintained buildings with regular upkeep.
Easy ways to reach us
Call, email or submit a work order online.
Clear terms, no surprises
Fair practices and no hidden costs.
Resident FAQs
Rent and lease
How do I pay my rent?
Pay online through the resident portal. Your lease explains when rent is due. If you are unsure, contact the office.
What happens if my payment is late?
Late fees and grace periods are set out in your lease. If you expect to be late, contact the office before the due date.
How do I get a copy of my lease?
Contact the office by phone or email and we will send you a copy of your lease or any notice.
Maintenance
How do I report a repair?
Submit a work order online, or call or email the office. Tell us the room and what is happening so we can send the right person.
How fast will it be fixed?
Emergencies are handled right away. Routine requests are scheduled as quickly as possible, and you’ll get updates along the way.
Do I need to be home for repairs?
We’ll tell you when someone is coming. Your lease explains when we may enter if you can’t be there.
Lease and moving
How do I renew my lease?
We contact you before your lease ends with renewal options. You can also ask the office at any time.
Can I have a pet or add a roommate?
Pet policies vary by property. Complete a pet profile with PetScreening and check your lease. Contact the office before adding a roommate.
How do I give notice that I'm moving out?
Send written notice following your lease terms, then see the move-out checklist above.
Looking for a new home?
Browse our available apartments and houses, updated live. Referring a friend? Send them this link.
See available rentalsStill need help?
Our office is happy to hear from you.